The modern equipment buyer expects a constant digital connection to their dealership. A lack of online support often results in endless emails and phone calls just to check an order status or book an appointment. This frustrates your customers and consumes your team’s valuable time.
Ahvara DMS provides a branded self-service portal that strengthens your customer experience while reducing your administrative load. By giving your clients one source of truth for their unit lifecycle, you can eliminate the communication gap and provide the convenience they deserve without any added workload for your staff.
Financial transparency builds long term loyalty. Customers can log in from any device to view their outstanding balances, download past invoices, and manage their saved payment methods. By integrating with processors like Stripe and PayPal, the portal allows clients to pay invoices or settle accounts instantly.
Skip the phone tag at the service counter. Customers can easily log issues, upload photos of machine problems, and request equipment servicing at any hour of the day. They can also track the real time status of their open work orders, reducing the volume of status update calls to your service writers.
Your parts department never truly closes. Through the portal, customers can search your inventory and order parts online whenever it is convenient for them. Because the system recognizes their specific fleet, they can access interactive parts manuals and high resolution schematics to ensure they are ordering the exact component they need.
Give your customers the tools they need to succeed. The portal provides a centralized view of their entire fleet history, including service records and warranty information. You can also provide self-service access to how-to guides, FAQs, and resources tailored specifically to the machines they have purchased or rented from you.
Simplify the way you handle sales and rental agreements. Our built-in document signing tool allows customers to execute contracts electronically within the portal. This eliminates the need for printing, scanning, or faxing, ensuring that your paperwork is organized and your deals are finalized faster.
With Ahvara’s self-service portal, equipment dealerships deliver premium 24/7 support. Customers manage service needs online, boosting satisfaction while reducing demands on your team.
Schedule a demo to see the portal experience first-hand.
Simplify dealership management, streamline processes, and eliminate manual tasks.
